FAQs

Please check to see if any of your questions have been answered below; if your question has not been answered please email retail customer services at: [email protected] 

How do I register for the Official Online Store?
If you are a new customer you will need to select ‘Sign In’ and 'Create an Account', you will then need to complete the registration form. Once that has been completed you will receive a confirmation e-mail to notify you that your account has been created.  

When can I begin purchasing on the Official Online Store?
You are able to begin purchasing retail items once you have set up an account through the online store. Alternatively you can use the guest login account by selecting the 'checkout', you will then be able to purchase retail items without creating an account.

Can I change my password?
Once you are logged into your online account you can select 'My Account' and change your password from within that section. If you are unable to sign into your account due to a forgotten password, you can then select 'Forgot your Password?' and an e-mail will be sent immediately to your account. 

Orders placed for Click & Collect will be processed by our warehouse. Upon completion, you will receive an e-mail confirmation when your parcel is ready to be collected from your selected store. In most cases, orders are fulfilled and ready for collection the same day. But please do not come to the store unless you have received your confirmation email.