FREE Click & Collect
- All C&C orders are processed at the Latics Store.
- You will be notified by email when your order is ready to collect, please check your junk/spam inbox
- We usually aim to have your order ready to collect within 24 hours of your purchase
- Collection is available:
- Monday - Friday: 10am - 5pm
- Saturday (non-matchday): 10am - 3pm
- Matchday: 10am - Kick Off & 30mins after FT.
UK Despatched Orders (including Northern Ireland)
- UK Standard Postage - £3.95 - Hermes (Please allow 3-5 working days for your order to arrive)
- DHL Express Delivery - £6.95 - DHL (Next Day delivery on orders placed before 2pm weekdays. Applies to most UK postcodes.)
- Weekends & Bank Holidays are not included in the above estimated delivery time.
- Free Click & Collect to Latics Store - You will receive a confirmation email when your order is ready to collect from the Latics Store. Please check your junk inbox for collection confirmation.
International - All despatched via Royal Mail (Excluding Ireland*). Please note, all international parcels are subject to additional customs charges which must be paid by the recipient.
- European £15.95 - Allow 10 working day
- *Irish orders will be despatched via DHL & subject to additional charges when recieved at customs.
- Rest of World £24.95 - Allow 14 working days
- Tracking numbers will be found in your account and on despatch email. Please visit www.royalmail.com to track your item.
Returns & Exchanges
- All refunds and exchanges must be processed within 28 days of purchase - **The standard 28 day returns policy will be extended until the store re-opens to the public.
- Personalised products are exempt from this policy. Wigan Athletic Football Club does not accept any responsibility for players leaving or changing their squad number. Personalisation is ordered at the customers risk. Statutory rights remain unaffected.
- All items must be in a sellable condition with tags and a valid receipt. Please return all items to the below address. Items without a receipt may be exchanged at the management's discretion.
- All Returns/Exchanges should be sent to "Latics Store, DW Stadium, Loire Drive, Wigan, WN5 0UZ".
During the Covid 19 regulations, all refunds and exchanges will be quarantined for 72 hours before being put back in stock for sale. - All Click & Collect orders are usually ready within 1 hour of ordering during opening hours. You will receive an email when your order is ready to collect. Please check your spam folder. Personalised items can take up to 24 hours before the item is ready to collect.